Privacy Policy

Last updated: January 2024

Introduction

coral-meadow ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our travel services.

By using our website and services, you consent to the data practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

We may collect and process the following categories of personal information:

• Identity Data: including your name, title, and date of birth
• Contact Data: including your email address, postal address, and telephone number
• Travel Data: including passport details, visa information, travel preferences, dietary requirements, and medical conditions relevant to your travel
• Transaction Data: including details of services you have purchased and payment information
• Technical Data: including IP address, browser type, time zone settings, and operating system
• Usage Data: including information about how you use our website and services
• Marketing Data: including your preferences for receiving communications from us

How We Collect Your Information

We collect information through various methods:

• Directly from you when you submit enquiry forms or make bookings
• Through correspondence via email, telephone, or in person
• Automatically when you interact with our website through cookies and similar technologies
• From third parties including travel suppliers, payment processors, and analytics providers

How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your travel bookings and enquiries
• To communicate with you about your travel arrangements
• To provide customer support and respond to your questions
• To send you marketing communications where you have consented
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security

Sharing Your Information

We may share your personal information with:

• Travel Suppliers: Airlines, hotels, tour operators, and other service providers necessary to arrange your travel
• Payment Processors: To process transactions securely
• Government Authorities: Where required by law or for immigration and customs purposes
• Professional Advisers: Including lawyers and accountants where necessary

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For travel bookings, we typically retain records for seven years after your travel date.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom where our travel suppliers operate. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

coral-meadow
47 Victoria Street
Belfast, BT1 3GH
Northern Ireland

Email: [email protected]